FAQs

Do you use sustainable palm oil?

Yes! This is important to us. We believe in supporting people and respecting nature by doing our best to use palm oil that has been produced and sourced in a sustainable manner. We purchase our palm oil from companies whose suppliers are members of the Roundtable on Sustainable Palm Oil (RSPO).

You can find more information at the following link:
 
www.rspo.org

 

Do you have a hashtags supporters can use?

Follow us on Instagram, and start showing off your love for Nyevu by using our Instagram hashtags below!

#nyevulove

Use this hashtag on Insta to show off your love for everything Nyevu!

Show off a Nyevu unboxing, Nyevu products in use in your home, Nyevu products traveling with you during your day or any other way you've got love for Nyevu!

#nyevurelaxation

At the end of the day, we're all about moisturizing, soothing and joyous relaxation!

Use this hashtag when you share your most relaxing photos and videos on Insta! We'd love to feature them.

Think beaches, nature, water, inspirational quotes, your favorite relaxing places... The sky's the limit! Show off the beauty in your life, and help others experience peace in their lives! ✌️

We choose some of our favorite photos and videos to be featured on our Instagram, and in our newsletter!
 
Go you! You're so kind for showing your love and using our hashtags.
 

I think your soaps would be a fantastic fit for my store’s shelves. How do I get in touch? 

We’d love to learn more about you, and find out how we can best serve each other. :)

Drop us a line at help@nyevu.com, and let’s chat!

We have rate sheets available for businesses. So, that you may view our wholesale products and pricing.

 

I’m interested in private-label. How do I get in touch?

At present, we are only seeking to assist a few select clients requiring sizable manufacturing.

We’d love to find out more about your business!

Drop us a line at help@nyevu.com, and let’s chat!

 

Do you handcraft special orders?

Yes! Are you interested in a special order for a special occasion? Is there a seasonal soap we make that’s just too good to wait months to stock up on? Depending on the size and type of request, and as time permits, we love to make custom soap loaves, soaps, etc. for our fabulous supporters.
 
Please do note that handmade soap takes 4-6 weeks to cure, before it's safe and ready to use. So, special orders must be requested at least two months before the occasion they are intended for, to allow time for curing and shipping. Also, we're a small business (and love it). So, while we do our best to meet our customer's needs, we can only take on so much at any time. The key here... time is a big factor. :) The more time you give us in advance of your special occasion, the greater likelihood we can create something fantastic for you!

Drop us a line at help@nyevu.com, and lets chat!

 

What payment methods do you accept?

We accept payment via Visa, MasterCard, American Express, Discover, JCB, Diners Club, Amazon Pay, Apple Pay and PayPal.

All orders are securely processed.

 

A few other important things...

Our prices adjust over time according to the cost of manufacturing.

Coupon codes must be entered in order to receive promotions. Remember to enter your coupon code when prompted, as all sales prices are final once payment is made. And, we will not retroactively apply a discount. Please contact us for help at help@nyevu.com if you are having any issues using a valid coupon code.

Thank you for your love & support.
Have a wondrous day!
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